Main Conference Agenda

Day 3 | Wednesday, December 7

8:00 a.m. – 9:00 a.m.

Continental Breakfast with the Exhibitors

9:00 a.m. - 2:00 p.m.

Workshop Sessions

Workshop 1

Applied Improv for Health and Well-Being

Stephanie A. Frederick, M.Ed., RN |
Liz Barta, RN, BSN, CHES

Medical Improv is not about “comedy,” although the spontaneous, honest interactions naturally lead to fun, “serious play.” Improvisational Theater is performed by actors on stage for the purpose of entertainment. Medical Improv exercises are practiced by health professionals for the purpose of empathizing and caring for each other.

This workshop will focus on the skills of listening, observation, adaptation, and cooperation. By continuing to practice these skills, we identify the organizational barriers preventing healthy communication and collaboration. As we learn to support and care for each other, we can then turn our focus to the patients we serve.

Top administrators, support staff, and bedside caregivers all need to keep their “soft skills” sharpened as the health care system continues to face significant problems. Questionable healthcare quality, increasing medical errors, stressed out employees, and dissatisfied patients are some of the issues that Medical Improv workshops are tackling with new and innovative solutions. Whether considering medical care delivery, self-care, employee wellness, or integrative health practices, the same ingredients are needed to effectively communicate and build professional collaboration.

Workshop 2

Certificate in Professional Patient Advocacy Workshop

Connie Sunderhaus, RN-BC, CCM

This one-day workshop is an advanced education program aimed at enhancing training for those already in the specialized field or patient advocacy, or those interested in entering the emerging practice as an independent patient advocate. The program focuses on the concepts of patient advocacy, the role independent advocates play in today’s healthcare system, and the business opportunities that exist in this emerging field. Earn your certificate by taking an online assessment after the workshop.

This workshop will cover:

  • Trends and opportunities
  • Consumer directed healthcare
  • Ethical issues impacting patient advocacy
  • Reimbursement systems
  • Business strategies for the independent patient advocate
  • Marketing your business
  • Legislation, legal and risk management issues impacting patient advocates
  • Direct patient advocacy services

2:00 pm

Conference Adjourns

Earn up to


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