Agenda
Agenda-at-a-Glance
Monday, December 5 | Main Conference Day 1
7:00 a.m. - 8:00 a.m.
Registration & Continental Breakfast with the Exhibitors
8:00 a.m. - 9:00 a.m.
KEYNOTE
Introduction to the Transaction Cycle
9:00 a.m. - 10:00 a.m.
GENERAL SESSION
The Pharmacist’s Role in Transitions of Care: From the Nursery to the Nursing Home
10:00 a.m. - 10:30 a.m.
Morning Break
10:30 a.m. - 11:30 a.m.
GENERAL SESSION
Compassion in Action: Compassion and Empathy Training
11:30 a.m. - 12:30 p.m.
Breakout Sessions
Track 1 The Hospital Patient Advocate as Human Rights Officer
Track 2 Negotiations 101: Overview and Tips to Success
12:30 p.m. - 2:00 p.m.
LUNCH
2:00 p.m. - 3:00 p.m.
GENERAL SESSION
The New Age of Bullying and Violence in Health Care
3:00 p.m. - 4:00 p.m.
Breakout Sessions
Track 1 Patient Advocacy in the Emergency Department
Track 2 The Importance of Social Media and Marketing for the Independent Patient Advocate
4:00 p.m. - 4:30 p.m.
Afternoon Break
4:30 p.m. - 5:30 p.m.
Breakout Sessions
Track 1 Developing a Patient Family Advisory Council (PFAC) to Help Facilitate Culture Change
Track 2 Implementing Superior Patient Advocacy and Engagement – Case Study
Tuesday, December 6 – Main Conference Day 2
7:00 a.m. - 8:00 a.m.
Continental Breakfast with the Exhibitors
8:00 a.m. - 9:00 a.m.
GENERAL SESSION
Expanding the Role of the Patient Advocate through Certification
9:00 a.m. - 10:00 a.m.
Breakout Sessions
Track 1 The Advocacy Role for Bone Marrow Transplant Patients Through the Care Continuum
Track 2 Legal Aspects of Patient Advocacy
10:00 a.m. - 10:30 a.m.
Morning Break
10:30 a.m. - 11:30 a.m.
Breakout Sessions
Track 1 Patient Education and the Patient Experience: Driving Results with Effective Communication
Track 2 The Future of Advocacy is Here
11:30 a.m. - 12:30 p.m.
GENERAL SESSION
Patient Advocates in the Community
12:30 p.m. - 1:30 p.m.
LUNCH KEYNOTE
Patient Centered Care: Payment, Programs, Forecast
2:00 p.m. - 3:00 p.m.
GENERAL SESSION
Melissa’s Project & The 7Cs: Successful Treatment for People Living with Mental Illnesses
3:00 p.m. - 3:30 p.m.
Afternoon Break
3:30 p.m. - 4:30 p.m.
GENERAL SESSION
Healthier Life Rx: A Community Based Personalized Care Coordination Model
Wednesday, December 7 – Main Conference Day 3
7:00 a.m. - 8:00 a.m.
Continental Breakfast with the Exhibitors
9:00 a.m. - 10:30 a.m.
Breakout Sessions
Track 1 Applied Improv for Health and Well-Being
Track 2 Certificate in Professional Patient Advocacy Workshop
10:30 a.m. - 11:00 a.m.
Morning Break
11:00 a.m. - 12:00 p.m.
Breakout Sessions
Track 1 Applied Improv for Health and Well-Being continued
Track 2 Certificate in Professional Patient Advocacy Workshop continued
12:00 p.m. - 1:00 p.m.
Lunch
1:00 p.m. - 2:00 p.m.
Breakout Sessions
Track 1 Applied Improv for Health and Well-Being continued
Track 2 Certificate in Professional Patient Advocacy Workshop continued
2:00 p.m.
Conference Adjourns