5-star agency reveals best practices for
improving quality, attracting referrals

Your Expert Presenters

Holly Chaffee, RN, BSN, MSN; CEO of Porchlight VNA/Home Care, Lee, Mass.

Chaffee, RN, BSN, MSN, is the CEO of Porchlight VNA/Home Care in Lee, Mass., which was just awarded a 5-star. She has led the agency since 2009. Chaffee has worked in post-acute services leadership roles with for-profit and non-profit organizations for more than 30 years. She has served as a pediatric case manager and hospice nurse, a home health aide supervisor, a clinical director, a branch director, an executive director and a CEO. She served as the president of the board of the VNA of New England from 2012-14.

Barbara McCann, chief industry officer, Interim HealthCare, Sunrise, Fla.

McCann is chief industry officer for Interim HealthCare, Sunrise, Fla., and she has been with the agency since 1998. Previously she served as vice president and chief clinical officer, where she supported quality improvement for patient outcomes and Medicare operations. Prior to joining Interim, she was executive director of accreditation, plan performance and clinical management alliances at Blue Cross Blue Shield Association in Chicago. She also previously has held positions with Caremark Inc., including vice president of outcomes management and analytical services, and was director of home care and hospice accreditation programs with the Joint Commission on the Accreditation of Health Care Organizations in Oakbrook Terrace, Illinois.

Star ratings measure quality of patient care, impact agency referrals

The home health agencies’ star ratings were made available to the public on Home Health Compare in July, and only 2.6% of 9,000 agencies measured earned a top score of 5 stars. Now, more than ever, agencies need to place even more focus on coordination of care to improve process and outcome measures as CMS uses these to determine star ratings. Lower ratings can have a direct effect on referrals. Don’t lose referrals to other higher ranked agencies.

Learn what two agencies did to stand out on key process and outcome measures to earn 5-star ratings. Join home care experts, Holly Chaffee and Barbara McCann, as they share proven strategies you can implement to improve your quality outcomes and star rating. During this 60-minute training, you’ll receive:

• Strategies to maintain or improve your star rating
• Best practices to improve publicly-reported process and outcome measures, including medication reconciliation
• Proven strategies for reducing hospital readmissions, including how to ensure patients visit their physicians within the first week after hospital discharge
• Implement QA strategies that ensure patients do not return to the hospital
• Resources & services to offer patients that will help with patient satisfaction, while also reducing the likelihood of falls or medication mishaps

Bonus tools: Questions for patients within first three-to-five days of admission that reduce hospital readmissions.

Register now to learn 5-star agency best practices and strategies to improve your agency’s quality outcomes and attract referrals!