Main Conference Day 2

8:00 - 9:00 a.m.

Exhibit Hall Open

Continental breakfast in the Exhibit Hall

9:00 - 10:30 a.m.

Legal Q&A: Stump the attorneys with your compliance questions

Panelists: Angelo Spinola, attorney and shareholder with Littler Mendelson in Atlanta, Ga.; Joseph Maddaloni, Jr., partner with Schenck, Price, Smith & King LLP in Florham Park, N.J.

This is your chance to ensure that you have gotten all of your most complicated legal questions answered by two top home care legal experts. Come prepared with questions about how to track employees’ time, how to create a compliance program at your agency and how to make sure you are correctly classifying your employees.

10:30 - 11:05 a.m.

Networking break and Exhibit Hall finale

…tremendous value in attending. I learned a lot and thought of many key things that I can do to help positively affect our business." Jared W., Branch Manager/Co-owner, Family Home Care

11:05 – 11:50 a.m.

Cultivate a dementia specialty program and improve staff retention, increase client satisfaction

Speaker: Dr. Lucy Andrews, owner-CEO, At Your Service Nursing & Home Care, Santa Rosa, Calif.

Learn how to create a dementia program, examine the key items to include with such a program and understand how to grow and market the program. For California-based At Your Service Nursing & Home Care, such a program has led to more clients and an increase in the number of hours of care that clients receive. On average, caregivers provide about 35 to 40 hours of care per week for clients within the program. Having better-educated aides providing care has led to improved client satisfaction and having increased hours has led to improved staff retention. All the staff get ongoing dementia training and are now certified as dementia care providers. The program offers a variety of services for the client themselves and also significant support for the families who care for their loved ones. The caregivers are armed with a variety of tools including a weekly activity-based care plan that families also participate in so there is engagement and carry through after the caregiver has left for the day.

TOOLS Dementia program sample week activity calendar

11:55 – 12:40 p.m.

Building a quality improvement program: How and why private duty agencies benefit

Speaker: Lisa Meadows, MSW, clinical compliance educator, Accreditation Commission for Health Care (ACHC), Cary, N.C.

Setting up and maintaining a quality assurance and performance improvement (QAPI) program — whether your agency is accredited or not — is a key way to ensure clients have positive outcomes such as avoiding hospitalizations. For agencies that have never had a QAPI program, learn the basics and benefits of setting up such a program and how the programs can increase the amount of time clients remain on care with your agency. Understand how you could use a QAPI program to reduce falls, prevent medication mismanagement and improve infection control techniques. For agencies with a QAPI program already in place, learn how to take that program to the next level.

TOOLS Template for a QAPI program

12:40 p.m.

Conference adjourns

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